Effective Date: May 8, 2026

Privacy Policy

VIDI LINES ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, protect, and disclose information collected through our website, services, and communications, including SMS/text messaging services.

Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name
  • Phone number
  • Email address
  • Billing information
  • Company information
  • Vehicle or dispatch-related information
  • Communications submitted through forms, email, phone calls, or SMS/text messages

We may also automatically collect certain technical information when you visit our website, such as IP address, browser type, device information, and website usage data.

How We Use Information

We use the information we collect to:

  • Provide transportation, dispatch, repair, logistics, and customer support services
  • Respond to inquiries and customer requests
  • Send service updates and notifications
  • Communicate regarding appointments, invoices, dispatch updates, and operational matters
  • Improve our services and website functionality
  • Maintain security and prevent fraud
  • Comply with legal obligations

SMS/Text Messaging Communications

Service-related text messages

By providing your phone number and opting in to receive SMS communications from VIDI LINES, you consent to receive conversational text messages related to:

  • Dispatch coordination
  • Driver communication
  • Appointment reminders
  • Repair updates
  • Payment notifications
  • Customer support
  • Service-related follow-ups
  • Two-way communication regarding services

Message frequency may vary.

Message and data rates may apply.

To receive assistance, reply HELP.

To stop receiving SMS messages, reply STOP at any time.

SMS Consent Protection

Mobile information is protected

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data, SMS consent, and mobile phone numbers collected for SMS purposes will not be shared, sold, rented, or disclosed to any third parties or affiliates.

Sharing of Information

We do not sell, rent, lease, or license your personal information to third parties.

We may share information only with trusted service providers who assist us in operating our business, such as:

  • Hosting providers
  • Payment processors
  • Customer support platforms
  • Legal and compliance advisors
  • Technology service providers

These providers may only use the information necessary to perform services on our behalf and may not use customer information for independent marketing purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, misuse, or loss.

Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and monitor website performance. Users may disable cookies through their browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Your Rights

You may contact us at any time to:

  • Request access to your information
  • Correct inaccurate information
  • Request deletion of your information where applicable
  • Opt out of communications

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions or concerns about our privacy policies and practices, you may contact us by telephone at (888) 653-2581.